Privacy Policy

Last Updated: 18 March 2026

1. Introduction

Sewn (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, use our mobile application, interact with our services, subscribe to our mailing list, or otherwise engage with us.

By using our website, app, or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Sewn is a service that connects users who want to rent and lend custom garments for special occasions. Our services may include access to our website, mobile application, user accounts, garment listings, rental requests, communications, payments, delivery coordination, and related support.

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Identity verification details

  • Proof of address

  • Profile photo or account image

  • Billing or payment-related information

  • Delivery and collection addresses

  • Account login details

  • Garment listing information

  • Messages or support requests sent to us

  • Any other information you provide when using our services

3.2 Account and Profile Information

When you create an account, list a garment, request a rental, or communicate with other users through our services, we may collect information related to your profile and activity, including:

  • Username or profile name

  • Account preferences

  • Garment descriptions, pricing, and images

  • Rental requests and booking history

  • Reviews, ratings, and feedback

  • Verification status

3.3 Payment Information

Where payments are processed through our services or by third-party payment providers, we may collect limited payment-related information such as:

  • Transaction amounts

  • Payment status

  • Payment reference numbers

  • Refund details

We do not intend to store full card details unless specifically supported and secured by an authorised payment provider. Payment information may be processed by third-party payment gateways subject to their own privacy policies and security measures.

3.4 Automatically Collected Information

When you use our website or app, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • App version

  • Date and time of access

  • Pages viewed

  • Referring website

  • Click activity

  • Session data

  • Cookies and similar tracking data

3.5 Communications and Marketing Information

If you subscribe to our mailing list, contact us, or request updates, we may collect:

  • Your email address

  • Communication preferences

  • Responses to our emails or campaigns

  • Support and enquiry history

4. How We Use Your Information

We may use your information for the following purposes:

  • To create and manage user accounts

  • To provide access to our website, app, and services

  • To facilitate garment listings, rentals, returns, and related transactions

  • To verify user identity and improve trust and safety

  • To process payments, refunds, and transaction records

  • To coordinate deliveries, collections, and service support

  • To communicate with you about your account, bookings, updates, or enquiries

  • To send newsletters, promotional content, or app updates where you have opted in

  • To improve our services, features, user experience, and security

  • To monitor usage trends and service performance

  • To investigate fraud, misuse, disputes, or policy violations

  • To comply with legal and regulatory obligations

  • To protect our rights, users, business, and systems

5. Legal Basis for Processing

Where applicable under relevant privacy laws, we may process your personal information on one or more of the following grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Protection of vital interests

  • Establishment, exercise, or defence of legal claims

6. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand user behavior, measure performance, and support marketing efforts.

These technologies may help us:

  • Remember your preferences

  • Keep you logged in

  • Understand how users interact with our website or app

  • Improve performance and usability

  • Measure campaign effectiveness

You may control cookies through your browser settings. Disabling cookies may affect some parts of the service.

7. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

7.1 With Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as:

  • Hosting providers

  • Payment processors

  • Email and communication providers

  • Analytics providers

  • Verification partners

  • Delivery or logistics partners

  • Customer support tools

  • Security and fraud prevention services

These providers are only given access to the information necessary for their role.

7.2 With Other Users

Because Sewn involves user-to-user rentals, certain information may be visible or shared with other users where necessary to provide the service. This may include:

  • Profile information

  • Garment listing details

  • Reviews or ratings

  • Booking-related information

  • Limited delivery or transaction details

We will aim to limit user-to-user disclosures to what is reasonably necessary.

7.3 For Legal Reasons

We may disclose your information if required to do so by law or if we believe disclosure is necessary to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce our terms and policies

  • Investigate fraud or unlawful conduct

  • Protect our rights, safety, systems, and users

7.4 Business Transfers

If Sewn is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, your information may be transferred as part of that process, subject to applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Maintaining your account

  • Fulfilling transactions and support requests

  • Meeting legal, tax, accounting, or compliance requirements

  • Resolving disputes

  • Enforcing agreements and policies

When personal information is no longer needed, we will take reasonable steps to delete, anonymity, or securely store it in accordance with applicable laws.

9. Data Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include:

  • Secure servers and hosting environments

  • Access controls

  • Encrypted connections

  • Password protection

  • Restricted internal access

  • Monitoring and security procedures

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location and the laws that apply to you, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your information

  • Lodge a complaint with a relevant regulator

To exercise any of these rights, please contact us using the details provided below. We may request verification of your identity before processing your request.

11. Marketing Communications

If you subscribe to our mailing list or opt in to receive updates, we may send you service announcements, launch news, newsletters, or promotional communications.

You may unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in the email, or

  • Contacting us directly

Even if you opt out of marketing, we may still send important service-related messages.

12. Third-Party Links and Services

Our website or app may contain links to third-party websites, services, or tools. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any information.

13. International Data Transfers

Your personal information may be stored or processed in countries other than your own, depending on the location of our service providers or technical infrastructure.

Where such transfers take place, we will take reasonable steps to ensure appropriate safeguards are in place and that your information is handled in accordance with applicable privacy laws.

14. Children’s Privacy

Our services are not intended for children under the age of 18 without appropriate involvement or consent from a parent or legal guardian where required by law. We do not knowingly collect personal information from children in a manner that violates applicable law.

If you believe a child has provided us with personal information unlawfully, please contact us so we can take appropriate steps.

15. User Responsibilities

Users are responsible for ensuring that the information they provide is accurate, current, and lawful. Users should also take reasonable steps to protect their login details and account access.

If you believe your account has been compromised, please contact us immediately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, operational needs, or privacy practices.

When we make updates, we will revise the “Last Updated” date at the top of this page. Continued use of our services after changes are made may indicate acceptance of the updated policy.

17. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle personal information, please contact us at:

Sewn
Email: info@sewn-style.co.za